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| Services >Managed IT Services >Network Services >Custom Software >Backup and Disaster Recovery >Web Systems >Social Networking >Turnkey Computer Systems >Consulting Services >Training >24x7 IT Help Desk >Special Offers |
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Bracco Systems |
| Managed IT Services |
For Small and Mid-Sized Business Owners: |
Bracco Systems Care acts as your internal IT department to provide routine computer system maintenance and includes
unlimited technical support using our world-class
remote support oftware. With Systems Care from Bracco, we take responsibility for all computer-related issues, providing a single point of contact and accountability for all hardware, software and computer-related services. Every aspect of your company network is managed through our office. WHAT'S INCLUDED?Bracco understands your frustration at slow and unreliable computers and has developed a comprehensive solution to keep them secure and running smoothly. Bracco will keep your servers, workstations, laptops and even remote systems optimized by performing daily, weekly and monthly maintenance. This service includes:
The most successful companies are those who know what they do best, and then hire outside experts to take care of the rest. By using outsourcing as an overall management strategy, company leaders can focus company resources on the primary business of the organization and move ahead swiftly. Systems Care includes comprehensive monitoring of your
systems and network-based equipment, as well as an inclusive
management schedule that will keep your team productive.
Systems Care utilizes proven technology to automate many
tasks and delivers the expertise of our entire company directly to your
office.
Bracco's certified technicians will keep your servers up-to-date
with the latest software patches, hardware firmware, and security
fixes. By monitoring and recording the status and statistics of all the
devices on a network, we can proactively plan for capacity issues,
respond to changing needs and handle any problems before they
become emergencies. Designed with Small Businesses in mind:
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| Network Services |
Planning, Installation and SupportBracco specializes in networking systems for the small business. After reviewing your requirements we can design a network for your needs, implement maintenance procedures, set up backup and security systems. We can also save you money with a service agreement so that you can be secure in the knowledge that your network is protected. Whether you need a simple shared printer between two computers or you want to connect up remote sites and a mobile sales force - we have the expertise and the tools. Other benefits:
Internet ConnectivityHigh speed access to the Internet opens up new possibilities for you but also brings new concerns about security and access problems. We can help sort through the technology issues with xDSL, Cable modem, Ethernet, Dial-up, T1 and TCP/IP. Remote Access VPN (Virtual Private Network) technology is used to allow remote workgroups and mobile users to share resources and data over the Internet. Extranet VPNs can be used to connect work centers. Network Security and Virus ProtectionThere are all sorts of nasties out there with malicious intent. Protect your system from these 'net thugs and info-pirates by making sure your systems are protected with up to date virus software and network security. Data Backups and Power ProtectionBacking up your network's data is an essential thing you should remember when setting up and maintaining your network. What should you use, though, DLT Tape Drives, RAID Arrays, a simple CD burner? Each has its merits, but why buy something you don't need and why buy too little for your needs. Let us help you find the perfect backup solution to your systems. Let's face it, power outages happen. Lightning, floods, ice storms, and man-made problems can all wreak havoc on our power grids (just look at California). Don't let your network systems go down before they can back up your data. Bracco can help you find a power backup system for your power problems that will keep your system on the juice and bring it back to life as it was before the disaster struck. Networking services are primarily intended for Small Office / Home Office (SOHO) applications; however our services are capable of extending to mid-sized LAN applications for networks consisting of 100 user or less. Maintenance and SupportThe right network equipment, properly configured can be a tremendous asset to your business. To perform at its best, you need to back up frequently, keep it safe from viruses and keep it in communication with the other "nodes" (computers and equipment) of the network. We can help set up back up systems, virus detection and security systems, routers, firewalls, automated software maintenance systems, and all the other necessary components to assure your network health. |
| Software Development |
Bracco has, through thousands of hours of research and development, acquired a clear understanding of the role software should play in enhancing your companies profitability. And since our suite of services includes all aspects of design, existing software integration, complete documentation and on-site training your solution won't suffer from missing pieces. We work with a large selection of 3rd party products in a number of industry segments including legal, medical, travel, real estate, construction, winery. Bracco Software Development utilizes a thorough complement of the latest available technologies. We are technology neutral and not tied to any particular vendor’s products. We can evaluate your requirements and provide the best solution to meet your critical business needs without bias for any particular platform or technology. The Development ProcessSoftware Design and Production Reviews take place at your company and over the Web that evolve a design from rough draft to the polished concept that your company's brand and message demands. We close the review loop with system and process recommendations (including alternative product offerings) and provide an implementation plan that offers objective findings and recommendations based on your business needs. The completed concept is then carried through the production phase. Bracco can transfer the project to your internal staff or offer ongoing support, according to your needs. Integrating With Your Existing SoftwareThe growth of an information infrastructure, like the growth of the organization relying on it, often takes on a life of its own. One change necessitates others; for example, adding Internet email can lead to upgrading the business mail system, which can lead to upgrading the entire network and system infrastructure. Select people throughout an organization have system expertise in their particular functional area, but no one seems to have a handle on the big picture. We explore all facets of your organization; goals, business processes, corporate culture, and information technology needs. Applying this knowledge, we work with you to assess where you are and where you want to be, recommending technology-based strategies to get you there. In some instances, it is more appropriate to build on existing software utilities rather than program a custom built solution. There may be a need to apply contacts, emails, and other vital information in functions not available in the current software. Many companies would like to achieve this while maintaining their current software. Customization of these tools and plug-in applications allow them to have the additional features without completely migrating to a new tool. Bracco also provides the fixes and tweaks to data management and computation utilities such as database and spreadsheet programs. Common needs include database re-design, Microsoft Access fixes, importation and exportation, and macros. Becoming Self-Sufficient: A principle advantage of tool customization is that employees are already familiar with the core product being used and most additions made by Bracco are transparent. This enables employees to quickly adapt to new features and maintain the software themselves. Mailing, Emailing, Faxing, Dialing: Automating mailing duties saves time and ensures accuracy. Bracco can integrate your current address database (or email program) with our solutions for sending newsletters, mailing bills, making phone call reminders or faxing brochures. Documentation: Automated document system queries user for information, using simple forms, and builds documents in variety of output formats according to templates. Maximizing Your Existing InfrastructureExisting Software Integration The growth of an information infrastructure, like the growth of the organization relying on it, often takes on a life of its own. One change necessitates others; for example, adding Internet email can lead to upgrading the business mail system, which can lead to upgrading the entire network and system infrastructure. Select people throughout an organization have system expertise in their particular functional area, but no one seems to have a handle on the big picture. We explore all facets of your organization; goals, business processes, corporate culture, and information technology needs. Applying this knowledge, we work with you to assess where you are and where you want to be, recommending technology-based strategies to get you there. Integrating With 3rd Party SoftwareBracco can evaluate and select 3rd party products for your industry and integrate with your existing systems, perform customizations and train your staff. Examples of 3rd Party Products We Use
Integrating Open Source SoftwareMany large companies utilize open source software, such as Linux, for their enterprise systems. Many also use open source platforms, development tools and databases to build software products. Our engineers used to work for these companies, now they work for you. We have the experience working with open source platforms and development tools. These are openly available products some of which are robust, well tested and enterprise quality (the ones we use). They are free to low cost. These products are typically out of reach to the average computer consulting firm or small business due to the high level of expertise required to integrate them. Bracco engineers are familiar with these products and how and when to exploit them. There is a significant cost savings which we pass along to you. Low OverheadBracco operates with minimal overhead. Most of our staff and associates work from home offices (using Bracco collaboration tools). We don’t pay high rent on office space and our advertising is all word of mouth. We keep costs down and pass the savings on. Web Based ApplicationsThe term Internet application implies a functional tool available on the internet or via internet protocols. Most are accessed through a browser of some kind. Examples are an online email management system, a company product management database available on an intranet, a CRM system. Why Use Internet / Web Based Applications? Web solutions are a means of offering better service to customers as well as improving productivity in a company's daily business activities. To the company and employee, internal applications can become a centralized tool for managing various tasks, are a flexible alternative for data sharing and reporting, and eliminate license fees thus leading to cost savings. Wireless ApplicationsA web-based solution is an appropriate path for many data-sharing applications. No installations, remote access, platform independence, and a unified source are just some of the advantages. Businesses can also integrate databases currently in use to 'extend their reach' or enhance features. Streamline your business processes by integrating critical content and applications into single a service offering for the mobile user-making the business process simple and effective. Your costs are reduced by eliminating unnecessary and duplicate work through automation, shortening task times, reducing errors and providing automated customer portals. Wireless contact management application - allowing sales representatives to manage customer communications from anywhere in the world via a wireless device. Wireless "help desk" support systems - allowing customers to place service or support requests on-line; while support personnel may move from location to location without ever being disconnected. Wireless Web Site – Put your system into format that can be accessed on a SmartPhone. DocumentationAs part of our Custom development services, complete documentation is provided to support the users:
The documentation deliverables include:
Examples of the Industries We ServeWinery
Dairy
Construction
Retail
Legal
Medical
Graphics Design / Publishing
Travel Agents
Real Estate
Hotel Management
Schools
Government Agencies
AccountantsExamples of the Technologies We UsePlatforms
Software
Database
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| Database Applications |
The Database is the core of most small business applications. Database centric systems provide for centralization, managing transactions, multiple user access, backup, automation, ease of access, minimal redundant information, exporting data and logging activity. Bracco Systems is adept at building systems, using Industry Standard systems and practices, to provide the most efficient and usable infrastructure for your business systems. We can do custom solution or customize off-the-shelf packages for you. There are advantages and limitations to each approach and implications for maintenance, licensing, etc. Bracco has the experience to know which will provide the best bang for the buck for your requirements. Bracco will select the development tools and environment that is most suitable to your requirements and budget. We can also help you select the best licensing terms for your usage patterns. Common Tasks:
Custom database design is available for all platforms. Database design services will include planning of the database, graphic design of the user interface, creation and coding of the database, importing of existing data (or connection to existing data sources), and full documentation. Database design may include development of the database as a stand-alone product, a synchronized set of databases, or as the user interface to a network database server. |
| Web Systems and Online Presence:// Design - Develop - Market - Host - Support |
It's vital for any business, regardless of size or customer base, to have a website for it’s customers and employees. The right graphics and design can vastly improve the quality of your site. Bracco Systems can design a Website that is as useable as it is appealing. We follow proven design conventions and guidelines to assure that your site is simple to navigate and appealing to look at. We can incorporate your existing company logo and colors in the graphic design of your website. Or, if your company is new, we can help you to design a logo and a professional website to match. A content management system based approach allows your team to change the content of the site yourself, without a web designer. Need some word-smithing to make your website come off just right? Or some new brochures, sales letters and other promotional pieces that coordinate with your new on-line presence? We can connect you with a writer who can pull it all off -- on target, on time, on budget. Web technology can also be deployed internally to enhance communication and productivity. For example Wiki's, Portals, Intranets can be created where contacts, schedules, documents, calendars can be maintained in self-service fashion by the users themselves. We can prepare and optimize your website for search engines Guide to a Successful Web Site Establish a clear message for your Internet presenceAlthough advertising is the most common use by business of the Internet, there are other equally important applications. Some businesses set up web sites to provide sales support or technical support. They put online catalogs to allow potential customers to cost-effectively get information without tying up an employee on the phone. Others provide publicity for their products by giving samples. The Thomas Register lets you search for manufacturers from its directory for free in hopes that it will attract other businesses to be listed. Other businesses simply want to provide goodwill, such as CBS and Disney. Offer a service or provide information that will draw users to your siteThis is true unless your business has wide name recognition. Microsoft has no problem getting people to access their site, even people who are not sure what they will find. In contrast, CD-Now appeared from out of nowhere and now sells millions of dollars of CD's, primarily because they provide an incredible database of music information (low prices and convenience doesn't hurt either). Unlike traditional advertising (e.g. print media, television, billboards), it will not be a chance occurrence for people to be exposed to the information on your pages. Each person makes a conscious decision to select your site and you must try to provide something that potential customers can't find anywhere else. Keep advertising low-key and appropriate to the purpose of your siteMany of the users who will connect to your site will have expectations about what they will see there. They may resent what they consider to be a blatant advertisement. For example, a user who was accessing a site focusing primarily on movies probably wouldn't mind seeing an ad for an upcoming feature, but might easily be offended if a cereal was loudly being promoted. This does not mean that all advertising on the Internet is rejected. People just resent the "in you face" type of advertising and prefer to see ads which are appropriate and are subtle or informative. Visitors to the Rolling Stones site don't mind perusing the catalog of Stones related memorabilia because it is presented in a context that Stones fans can appreciate. Provide information that will make a person want to buy your product or serviceThis is obvious and is included for completeness. A web page provides a form of advertising and the goal of all advertising is to get someone to buy your product or service. Once you've attracted a person to your web site, you must make sure they become aware of your product or service. You must make it easy for them to contact you not only electronically, but by conventional methods as well (i.e. mail, fax, phone). Just like conventional methods, you must entice them with special offers or other marketing techniques. Half the battle is being able to properly publicize your siteSEO and Social Networking are key to an online presence but there are right and wrong ways to go about it. Bracco can be your trusted advisor and also handle implementation. Constantly update the information on your site to attract repeat connectionsAll of the most successful sites provide constantly changing information. There is one exception to this rule: provide so much valuable information that it is impossible for someone to absorb it all. The US Postal Service provides a ZIP+4 lookup database that tells you the ZIP+4 for any address in the United States . Your pages should be well-designedThis means not only do your pages need to have an interesting layout and compelling graphics, but more importantly, the information you provide should be organized in such a way that it is easy for users to locate what it is they need. You must be aware of basic rules, such as "Don't put too much or too little content on one page" and "Don't include too many (or any) large graphics files in your pages unless you provide a way for the user to access them separately". Encourage and respond to user feedbackThis is extremely important. Your users will provide you with some of your best ideas. We've seen too many sites flounder as a result of ignoring user requests. Provide links and forms to allow users to provide feedback. Create standard E-mail form letters to handle typical inquiries. |
| Turnkey Computer Systems |
Bracco can select the right servers, clients, network components, software and peripherals to run your systems. After thorough evaluation of your needs, geographic makeup, special user requirements we can specify a complete Network, Systems & Software configuration tailored to your company.
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| Consulting Services |
Bracco can be your outsourced CIO, to help your management team with planning, project management and technology selection. We have experience running operations up to $16M annual budget, and have led successful outsourcing and in-sourcing efforts. PresentationsWe can prepare presentations, newsletters and announcements using PowerPoint, Adobe, Corel to highlight any aspect of your business. OutsourcingIs outsourcing a viable option for your business IT, Call Center, Development, Maintenance activities? Bracco has 10 years experience with offshore development centers in India and China and is well versed in risks and advantages. We can help you decide if it is right option for you: formulate a contract and governance plan and project manage activities to assure success. Service AgreementsDo you anticipate needing regular service? Do you want regular maintenance? Bracco has a number of plans that will save you money and scheduling hassles. Please contact a sales engineer for more information. |
| Training |
In today's environment of increasing systems complexity the need for effective personnel training becomes an integral factor in achieving operational success. We develop and present training to help our clients successfully rollout their new systems and applications. Our training services can help your staff be more productive. From basic computer skills to advanced network management, financial and business applications, our programs are tailored to your business, your needs and your level of expertise. Our services include:
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| Backup and Disaster Recovery |
Managed Backup Solutions tailored to your environmentCombined on and off site backups give the best of both worlds - quick restore of image in case of failure and off site storage for disaster recovery and business continuity
Value add - get a shared network drive for simple sharing of data across remote locations Plans starting at $25 per month |
| Social Networking |
Your Customers are Using the Internet Are you? Establish your Online Identity and Brand
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| Current Special Offers |
Technology and Cost Savings AuditCall for pricing (based on number computer and network elements) We will take an inventory of your computer, network and software resources and provide an initial assessment of risks and weaknesses and recommendations:
Computer Tune-up - $149We will give your computer a thorough hardware and software inspection and perform the following services:
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| Engineering Services |
We provide consulting services to companies engaged in product development. Bracco learned about computer and networking systems from building them and our deep bench of highly skilled and experienced engineers can add significant value on multiple fronts, with cost effective engagement models. Management & Organization
Sub-Contract Management
Project Management
Test and QA
Product Development
Product Management
Contact UsBracco Systems
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