|Managed IT Services
For Small and Mid-Sized Business Owners:
A new way to take care of your computers!
Bracco Systems Care acts as your internal IT department to provide routine computer system maintenance and includes
unlimited technical support using our world-class
remote support oftware.
With Systems Care from Bracco,
we take responsibility
for all computer-related issues, providing a single point
and accountability for all hardware, software
and computer-related services. Every aspect of your
company network is managed through our office.
Bracco understands your frustration at slow and unreliable
computers and has developed a comprehensive solution to keep them
secure and running smoothly. Bracco will keep your servers, workstations, laptops and even remote systems optimized by
performing daily, weekly and monthly maintenance. This service
- Complete hardware, software, network and user audit
- Real-time monitoring of network, system hardware and Windows
- Installation, configuration and maintenance of your anti-virus
- Deployment of Microsoft updates with rollback capability
- Installation, prevention and removal of spyware/malware
- Proactive maintenance and monitoring of hard disks
- Scheduled reports with asset inventory and performance history
The most successful companies are those who know what they do
best, and then hire outside experts to take care of the rest. By using
outsourcing as an overall management strategy, company leaders can
focus company resources on the primary business of the organization
and move ahead swiftly.
Systems Care includes comprehensive monitoring of your
systems and network-based equipment, as well as an inclusive
management schedule that will keep your team productive.
Systems Care utilizes proven technology to automate many
tasks and delivers the expertise of our entire company directly to your
Bracco's certified technicians will keep your servers up-to-date
with the latest software patches, hardware firmware, and security
fixes. By monitoring and recording the status and statistics of all the
devices on a network, we can proactively plan for capacity issues,
respond to changing needs and handle any problems before they
Designed with Small Businesses in mind:
Proactive Maintenance– Systems Care utilizes industry recognized
best practices to keep your computers
secure and operating at maximum
World-Class IT Support– We have invested in a support system that
is normally found only in Fortune® 500
companies; we help Small Businesses
experience the benefits of computer
system automation and proactive
Weekly and Monthly Reports– You will receive scheduled reports via
email with confirmation of all maintenance
performed, problems resolved and
recommended actions to prevent future
Your total satisfaction is guaranteed. If at any time you are not
completely satisfied with Systems Care service, you can exit the
partnership. No strings attached. In fact, we'll even help you make
the transition. That's how confident we know you will be delighted
with our service.
Contact us today for a free, 1-hour on-site consultation to
learn more about Bracco Systems Care.
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Planning, Installation and Support
Bracco specializes in networking systems for the small business. After reviewing your requirements we can design a network for your needs, implement maintenance procedures, set up backup and security systems. We can also save you money with a service agreement so that you can be secure in the knowledge that your network is protected. Whether you need a simple shared printer between two computers or you want to connect up remote sites and a mobile sales force - we have the expertise and the tools.
- Client server and peer to peer configurations
- Centralized administration
- Sharing of internet connections, applications and peripherals
High speed access to the Internet opens up new possibilities for you but also brings new concerns about security and access problems. We can help sort through the technology issues with xDSL, Cable modem, Ethernet, Dial-up, T1 and TCP/IP. Remote Access VPN (Virtual Private Network) technology is used to allow remote workgroups and mobile users to share resources and data over the Internet. Extranet VPNs can be used to connect work centers.
Network Security and Virus Protection
There are all sorts of nasties out there with malicious intent. Protect your system from these 'net thugs and info-pirates by making sure your systems are protected with up to date virus software and network security.
Data Backups and Power Protection
Backing up your network's data is an essential thing you should remember when setting up and maintaining your network. What should you use, though, DLT Tape Drives, RAID Arrays, a simple CD burner? Each has its merits, but why buy something you don't need and why buy too little for your needs. Let us help you find the perfect backup solution to your systems.
Let's face it, power outages happen. Lightning, floods, ice storms, and man-made problems can all wreak havoc on our power grids (just look at California). Don't let your network systems go down before they can back up your data. Bracco can help you find a power backup system for your power problems that will keep your system on the juice and bring it back to life as it was before the disaster struck.
Networking services are primarily intended for Small Office / Home Office (SOHO) applications; however our services are capable of extending to mid-sized LAN applications for networks consisting of 100 user or less.
Maintenance and Support
The right network equipment, properly configured can be a tremendous asset to your business. To perform at its best, you need to back up frequently, keep it safe from viruses and keep it in communication with the other "nodes" (computers and equipment) of the network. We can help set up back up systems, virus detection and security systems, routers, firewalls, automated software maintenance systems, and all the other necessary components to assure your network health.
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Bracco has, through thousands of hours of research and development, acquired a clear understanding of the role software should play in enhancing your companies profitability. And since our suite of services includes all aspects of design, existing software integration, complete documentation and on-site training your solution won't suffer from missing pieces.
We work with a large selection of 3rd party products in a number of industry segments including legal, medical, travel, real estate, construction, winery. Bracco Software Development utilizes a thorough complement of the latest available technologies. We are technology neutral and not tied to any particular vendor’s products. We can evaluate your requirements and provide the best solution to meet your critical business needs without bias for any particular platform or technology.
The Development Process
Software Design and Production Reviews take place at your company and over the Web that evolve a design from rough draft to the polished concept that your company's brand and message demands. We close the review loop with system and process recommendations (including alternative product offerings) and provide an implementation plan that offers objective findings and recommendations based on your business needs. The completed concept is then carried through the production phase.
Bracco can transfer the project to your internal staff or offer ongoing support, according to your needs.
Integrating With Your Existing Software
The growth of an information infrastructure, like the growth of the organization relying on it, often takes on a life of its own. One change necessitates others; for example, adding Internet email can lead to upgrading the business mail system, which can lead to upgrading the entire network and system infrastructure. Select people throughout an organization have system expertise in their particular functional area, but no one seems to have a handle on the big picture. We explore all facets of your organization; goals, business processes, corporate culture, and information technology needs. Applying this knowledge, we work with you to assess where you are and where you want to be, recommending technology-based strategies to get you there.
In some instances, it is more appropriate to build on existing software utilities rather than program a custom built solution. There may be a need to apply contacts, emails, and other vital information in functions not available in the current software. Many companies would like to achieve this while maintaining their current software. Customization of these tools and plug-in applications allow them to have the additional features without completely migrating to a new tool.
Bracco also provides the fixes and tweaks to data management and computation utilities such as database and spreadsheet programs. Common needs include database re-design, Microsoft Access fixes, importation and exportation, and macros.
Becoming Self-Sufficient: A principle advantage of tool customization is that employees are already familiar with the core product being used and most additions made by Bracco are transparent. This enables employees to quickly adapt to new features and maintain the software themselves.
Mailing, Emailing, Faxing, Dialing: Automating mailing duties saves time and ensures accuracy. Bracco can integrate your current address database (or email program) with our solutions for sending newsletters, mailing bills, making phone call reminders or faxing brochures.
Documentation: Automated document system queries user for information, using simple forms, and builds documents in variety of output formats according to templates.
Maximizing Your Existing Infrastructure
Existing Software Integration The growth of an information infrastructure, like the growth of the organization relying on it, often takes on a life of its own. One change necessitates others; for example, adding Internet email can lead to upgrading the business mail system, which can lead to upgrading the entire network and system infrastructure. Select people throughout an organization have system expertise in their particular functional area, but no one seems to have a handle on the big picture. We explore all facets of your organization; goals, business processes, corporate culture, and information technology needs. Applying this knowledge, we work with you to assess where you are and where you want to be, recommending technology-based strategies to get you there.
Integrating With 3rd Party Software
Bracco can evaluate and select 3rd party products for your industry and integrate with your existing systems, perform customizations and train your staff.
Examples of 3rd Party Products We Use
- PracticeMaker Medical Office Management System
- MediMac® Medical Practice Management Systems
- McKesson Medical Practice Management Systems
- ChiroMac® Chiropractic Practice Management Systems
- Quickbooks Accounting
- Quickbase Sales Tracking, Collaboration
- Microsoft Small Business Manager
Integrating Open Source Software
Many large companies utilize open source software, such as Linux, for their enterprise systems. Many also use open source platforms, development tools and databases to build software products. Our engineers used to work for these companies, now they work for you. We have the experience working with open source platforms and development tools. These are openly available products some of which are robust, well tested and enterprise quality (the ones we use). They are free to low cost. These products are typically out of reach to the average computer consulting firm or small business due to the high level of expertise required to integrate them. Bracco engineers are familiar with these products and how and when to exploit them. There is a significant cost savings which we pass along to you.
Bracco operates with minimal overhead. Most of our staff and associates work from home offices (using Bracco collaboration tools). We don’t pay high rent on office space and our advertising is all word of mouth. We keep costs down and pass the savings on.
Web Based Applications
The term Internet application implies a functional tool available on the internet or via internet protocols. Most are accessed through a browser of some kind. Examples are an online email management system, a company product management database available on an intranet, a CRM system.
Why Use Internet / Web Based Applications?
Web solutions are a means of offering better service to customers as well as improving productivity in a company's daily business activities. To the company and employee, internal applications can become a centralized tool for managing various tasks, are a flexible alternative for data sharing and reporting, and eliminate license fees thus leading to cost savings.
A web-based solution is an appropriate path for many data-sharing applications. No installations, remote access, platform independence, and a unified source are just some of the advantages. Businesses can also integrate databases currently in use to 'extend their reach' or enhance features.
Streamline your business processes by integrating critical content and applications into
single a service offering for the mobile user-making the business process simple
and effective. Your costs are reduced by eliminating unnecessary and duplicate work through automation, shortening
task times, reducing errors and providing automated customer portals.
Wireless contact management application - allowing sales representatives to manage customer communications from anywhere in the world via a wireless device.
Wireless "help desk" support systems - allowing customers to place service or support requests on-line; while support personnel may move from location to location without ever being disconnected.
Wireless Web Site – Put your system into format that can be accessed on a SmartPhone.
As part of our Custom development services, complete documentation is provided to support the users:
- How your software works and how users do their work
- Maximize user effectiveness
- Information is clear, concise and consistent
- Users locate exactly what they need, when they need it
- People learn how to get their jobs done, quickly and easily
The documentation deliverables include:
- Online help and Quick reference
- Reference and Training manuals
- User guides and procedures
- Inventory, bar-code system
- Equipment Management
- Project Management - Tracking, Reporting, Budgeting...
- Project Costing
- Customer Service
- Inventory Management
- Order Processing
- Online Sales
- Point of Sale
- Case tracking / Document Management
- Time and Billing
- Electronic records management
- Patient Record Management
- Billing & Insurance
- Patient Scheduling
- HIPAA practice solutions
- Electronic records management
Graphics Design / Publishing
- Storage Systems
- Storage Area Networks
- Client Tracking
- Client Profiles
- Property Listing Management
- Document Management
- Student Record Systems
- Grading System
- Document Management (XML/SGML)
- Microsoft Windows
- Apple - OS x
- Visual Basic
- XML, SGML
- JSP / Servlet
- Web Services / SOAP
- Application Servers from Apache, IBM, BEA, Borland, JBOSS
- Web Servers from Microsoft, Apache, IBM
- Adobe Photoshop and Corel graphics production
- SQL Server
- My SQL
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The Database is the core of most small business applications. Database centric systems provide for centralization, managing transactions, multiple user access, backup, automation, ease of access, minimal redundant information, exporting data and logging activity.
Bracco Systems is adept at building systems, using Industry Standard systems and practices, to provide the most efficient and usable infrastructure for your business systems. We can do custom solution or customize off-the-shelf packages for you. There are advantages and limitations to each approach and implications for maintenance, licensing, etc. Bracco has the experience to know which will provide the best bang for the buck for your requirements. Bracco will select the development tools and environment that is most suitable to your requirements and budget. We can also help you select the best licensing terms for your usage patterns.
- Design of a custom graphical application to connect with a network database server such as MS-SQL Server or Oracle 8i (among others)
- Macro scripting code to automatically create documents in MS Word or MS Excel using data from a network database
- Creation of custom accounting programs based on MS Excel
- Custom scripting to add special functions to Outlook
- Web Client accessing centralized database over Internet/intranet
Custom database design is available for all platforms. Database design services will include planning of the database, graphic design of the user interface, creation and coding of the database, importing of existing data (or connection to existing data sources), and full documentation. Database design may include development of the database as a stand-alone product, a synchronized set of databases, or as the user interface to a network database server.
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|Web Systems and Online Presence://
Design - Develop - Market - Host - Support
It's vital for any business, regardless of size or customer base, to have a website for it’s customers and employees. The right graphics and design can vastly improve the quality of your site. Bracco Systems can design a Website that is as useable as it is appealing. We follow proven design conventions and guidelines to assure that your site is simple to navigate and appealing to look at.
We can incorporate your existing company logo and colors in the graphic design of your website. Or, if your company is new, we can help you to design a logo and a professional website to match.
A content management system based approach allows your team to change the content of the site yourself, without a web designer.
Need some word-smithing to make your website come off just right? Or some new brochures, sales letters and other promotional pieces that coordinate with your new on-line presence? We can connect you with a writer who can pull it all off -- on target, on time, on budget.
Web technology can also be deployed internally to enhance communication and productivity. For example Wiki's, Portals, Intranets can be created where contacts, schedules, documents, calendars can be maintained in self-service fashion by the users themselves.
We can prepare and optimize your website for search engines
Guide to a Successful Web Site
Establish a clear message for your Internet presence
Although advertising is the most common use by business of the Internet, there are other equally important applications. Some businesses set up web sites to provide sales support or technical support. They put online catalogs to allow potential customers to cost-effectively get information without tying up an employee on the phone. Others provide publicity for their products by giving samples. The Thomas Register lets you search for manufacturers from its directory for free in hopes that it will attract other businesses to be listed. Other businesses simply want to provide goodwill, such as CBS and Disney.
Offer a service or provide information that will draw users to your site
This is true unless your business has wide name recognition. Microsoft has no problem getting people to access their site, even people who are not sure what they will find. In contrast, CD-Now appeared from out of nowhere and now sells millions of dollars of CD's, primarily because they provide an incredible database of music information (low prices and convenience doesn't hurt either). Unlike traditional advertising (e.g. print media, television, billboards), it will not be a chance occurrence for people to be exposed to the information on your pages. Each person makes a conscious decision to select your site and you must try to provide something that potential customers can't find anywhere else.
Keep advertising low-key and appropriate to the purpose of your site
Many of the users who will connect to your site will have expectations about what they will see there. They may resent what they consider to be a blatant advertisement. For example, a user who was accessing a site focusing primarily on movies probably wouldn't mind seeing an ad for an upcoming feature, but might easily be offended if a cereal was loudly being promoted. This does not mean that all advertising on the Internet is rejected. People just resent the "in you face" type of advertising and prefer to see ads which are appropriate and are subtle or informative. Visitors to the Rolling Stones site don't mind perusing the catalog of Stones related memorabilia because it is presented in a context that Stones fans can appreciate.
Provide information that will make a person want to buy your product or service
This is obvious and is included for completeness. A web page provides a form of advertising and the goal of all advertising is to get someone to buy your product or service. Once you've attracted a person to your web site, you must make sure they become aware of your product or service. You must make it easy for them to contact you not only electronically, but by conventional methods as well (i.e. mail, fax, phone). Just like conventional methods, you must entice them with special offers or other marketing techniques.
Half the battle is being able to properly publicize your site
SEO and Social Networking are key to an online presence but there are right and wrong ways to go about it. Bracco can be your trusted advisor and also handle implementation.
Constantly update the information on your site to attract repeat connections
All of the most successful sites provide constantly changing information. There is one exception to this rule: provide so much valuable information that it is impossible for someone to absorb it all. The US Postal Service provides a ZIP+4 lookup database that tells you the ZIP+4 for any address in the United States .
Your pages should be well-designed
This means not only do your pages need to have an interesting layout and compelling graphics, but more importantly, the information you provide should be organized in such a way that it is easy for users to locate what it is they need.
You must be aware of basic rules, such as "Don't put too much or too little content on one page" and "Don't include too many (or any) large graphics files in your pages unless you provide a way for the user to access them separately".
Encourage and respond to user feedback
This is extremely important. Your users will provide you with some of your best ideas. We've seen too many sites flounder as a result of ignoring user requests. Provide links and forms to allow users to provide feedback. Create standard E-mail form letters to handle typical inquiries.
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|Turnkey Computer Systems
Bracco can select the right servers, clients, network components, software and peripherals to run your systems. After thorough evaluation of your needs, geographic makeup, special user requirements we can specify a complete Network, Systems & Software configuration tailored to your company.
- Planning and Product Selection
- Installation - Upgrade
- System Moves
- Trouble-Shooting and Repair
- Data Recovery
- Troubleshooting and problem solving on all networks and PCs
- Hardware installation and support
- Virus and spyware removal and protection
- Security solutions
- VPN (Virtual Private Networks)
- Remote access
- Server installations and upgrades
- Spam filtering and e-mail solutions
- Internet connection
- Web content filtering
- System backups, onsite and offsite
- Complete network management and support
- Site disaster recovery planning
- Help desk
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Bracco can be your outsourced CIO, to help your management team with planning, project management and technology selection. We have experience running operations up to $16M annual budget, and have led successful outsourcing and in-sourcing efforts.
We can prepare presentations, newsletters and announcements using PowerPoint, Adobe, Corel to highlight any aspect of your business.
Is outsourcing a viable option for your business IT, Call Center, Development, Maintenance activities? Bracco has 10 years experience with offshore development centers in India and China and is well versed in risks and advantages. We can help you decide if it is right option for you: formulate a contract and governance plan and project manage activities to assure success.
Do you anticipate needing regular service? Do you want regular maintenance? Bracco has a number of plans that will save you money and scheduling hassles. Please contact a sales engineer for more information.
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In today's environment of increasing systems complexity the need for effective personnel training becomes an integral factor in achieving operational success. We develop and present training to help our clients successfully rollout their new systems and applications.
Our training services can help your staff be more productive. From basic computer skills to advanced network management, financial and business applications, our programs are tailored to your business, your needs and your level of expertise.
Our services include:
- Define the tasks that require training
- Determine appropriate format and media for task and audience
- Prepare training material – handouts, workbooks, presentations, online materials
- Arrange for facilities
- Conduct training
- Lab and classroom sessions
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|Backup and Disaster Recovery
Managed Backup Solutions tailored to your environment
Combined on and off site backups give the best of both worlds - quick restore of image in case of failure and off site storage for disaster recovery and business continuity
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Your Customers are Using the Internet
Establish your Online Identity and Brand
Social Networking Starter Package
We setup your accounts and publish your business information, description,
background, owner Bio, 2 special offers, photos and video on following sites:
- Google Places, Google Maps
- Online Yellow Pages
Now a small business can access the same technology as giant
corporations - at lower cost than traditional advertising and
- Be Open 24/7/365
- Target local Area or Reach A Global Audience
- Customer Feedback Made Easy
- Answer Questions (Save paper & free up time)
- Create Time Sensitive Promotions, Instantly
- It's Green - Saves Paper!
- Improve Your Search Engine Rankings
- Identify Customer Wants and Needs
- Generate and Nurture Qualified Leads
- Make Announcements
- Partner Up - Find new Partners, Vendors, Suppliers
- Build Trust and Credibility
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|Current Special Offers
Technology and Cost Savings Audit
Call for pricing (based on number computer and network elements)
We will take an inventory of your computer, network and software resources and provide an initial assessment of risks and weaknesses and recommendations:
- Computer Systems
- Network Components and Connectivity
- Backup & Data Recovery
Computer Tune-up - $149
We will give your computer a thorough hardware and software inspection and perform the following services:
- Scan for hidden spyware, malware, and viruses
- Check for security updates
- Review your firewall and security settings
- Check the integrity of your hard drive
- Audit your virus definitions and protection
- Review your system backup and restore
- Remove unwanted programs and ad-ware that slow down your PC
- Install latest MS Office and Operating System patches and drivers
- Update to latest versions of software
- Defragment the hard drive
- Organize the Start Menu, desktop, short cuts
- Remove temporary files, internet cookies, etc
- Remove dead (unreferenced,non-functional) program files
- Recommend any corrections for misconfigured programs or performance problems
- A backup CD of your system files can be included for an additional charge
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We provide consulting services to companies engaged in product development. Bracco learned about computer and networking systems from building them and our deep bench of highly skilled and experienced engineers can add significant value on multiple fronts, with cost effective engagement models.
Management & Organization
- Team Building
- Organization Building
- Subcontract Strategy - global resource optimization
- Offshore / Subcontract Project Management
- Cross - team collaboration systems and tools
- Project Planning and Execution
- Project Management Tools
- Resource Management
- Requirements Management Systems
Test and QA
- Test Automation
- Test Documentation, Systems and Processes
- Test tool selection and integration
- Test Plans
- Audit test processes and coverage
- Toolchain selection, procurement and integration
- Technology planning and assessment
- Product Architecture and Design
- Software & Product Integration
- Network, Systems Management
- Competitive Analysis
- Release Strategy and Management
- Product design, staging and launch
- Feature and Requirements analysis and specification
- Telecommunications Systems & Software
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